What are your Opening hours?
We are open Monday through to Friday, 8am-3.00pm.
What days do you deliver?
Winter Hours (4 April-31 Oct):
Monday-Friday, 8am-3pm
Summer Hours:
Monday-Friday, 8am-3pm
Saturday, 11-3pm
Sunday, 9-11am
Ice Rescue is closed on public holidays.
What is the minimum delivery requirement?
For free delivery you must order a minimum of 8x3kg Ice Bags or 4x6kg Ice Bags.
Free delivery within or over this requirement only applies to Wellington CBD.
For any orders under the minimum requirement, or outside of Wellington CBD, a delivery fee will apply.
When do i need to order by for same day ice delivery?
For same day delivery, please order by 8am that morning. Any orders after this time will not be guaranteed for same day.
Can i still have a weekend delivery during winter?
You will need to get in contact with us about this. Generally if the weekend delivery is for a big event we could find a way to accommodate you.
What ice can you provide?
3kg or 6kg bags of Regular, Classic or Crushed Ice.
Specialty Cubes - The Cube, The Rock, The Spear (bag of 20).
Any special requests please email.
what juice can i buy?
From 2022, The Daily Squeeze has moved to contract squeezing only. This means we will not have stock for one-off orders. We typically squeeze, lemon, lime, and orange juice. If you are interested in buying juice during the months of June-August, please email us at keepcool@icerescue.co.nz to preorder your juice.
When do i order specialty cubes by?
For same week delivery, please place all orders for specialty cubes by each Monday, 10am. We cut to order, so we cannot guarantee same week delivery if it is made after this time.
Do you sell dry ice?
No, we do not.
How Big are your ice cubes? ANd how many cubes per bag?
Regular Cube: 2.3x2.3x2.6cm | Around 300 cubes in a 3kg & 600 in a 6kg bag
Classic Cube: 3.1x3.1x3.1cm | Around 100 cubes in a 3kg & 200 in a 6kg bag
The Cube: 5.08x5.08.5.08cm | Set bag of 20, minimum order
The Rock: 4.8x4.8x6.4cm | Set bag of 20, minimum order
The Spear: 3.4x3.5x12.5cm | Set bag of 20, minimum order
Other custom sizes available, please ask.
What type of ice is best for cooling drinks?
We would recommend our classic cube for this. They are a larger cube so they hold up longer in chilly bins, etc.
How many bags of ice do i need to fill a standard 44L CHilLy bin?
3x6kg (regular or classic) fill a bin. If you want to fit drinks inside, we suggest using 9kg of ice (3x3kg ice bags or 1x6kg & 1x3kg).
I’m opening a new hospitality venue, can i set up an account?
If you’re in Wellington, you sure can. Just email us at keepcool@icerescue.co.nz to set up your account.
I’m opening a shop, can i stock your ice?
If you’re in Wellington, you sure can. Just email us at keepcool@icerescue.co.nz to set up your account.
I have a big event coming up. what are your payment terms if i don’t have an account, and what’s your cancellation policy?
For non-account holders we require a 50% deposit of the overall cost before the event. The rest can be paid after the event.
We require a minimum notice of 48 hours of cancellation before an event.
We understand that 48 hours may not be possible in some circumstances revolving around COVID. We are very understanding about cancellations in this instance.
Do you have chilly bins and freezers for hire?
Yes we have 44L & 100L chilly bins, and various chest freezers available. Contact us for more information.